I saved $376K annually by replacing a compliance vendor with an in-house deletion API.
Regulatory deletion reaches into every store that holds customer data. A request is not done until we can verify its result across those systems. The existing vendor workflow was expensive and put a core legal obligation outside our control, so I built the in-house replacement.
The requirements kept changing as new stores and retention rules arrived. I separated the business rules from the storage layer, which meant we could adapt the underlying systems without rewriting the core logic. The rate-limited GDPR/CCPA services now run in every production environment, process approximately 200K PII-based requests per month, preserve data residency, and protect production performance.
| Vendor cost | $376K annually |
| Deletion service | all production environments |
| Delivery | one month |
| Vendor dependency | removed from the request path |
What I'd do differently: I would define, validate, and version the data contract on day one. The first version relied too much on one system's document shape, which made later changes harder to reason about.